SHIPPING & RETURNS

 

All orders are shipped via United States Postal Service.

Our products are hand-poured and made to order. Please allow up to 7-10 days for processing and shipping, although items are usually dispatched from our studio within 2 business days of your order.

Complimentary Standard Shipping on orders over $100.00 is offered to the 48 Contiguous States. Alaska, Hawaii, US Territories & International Shipping rates are based on the weight of your order. International shipping rates do not reflect any fees, duties, taxes or custom charges that may be applied on your end in your country. These additional fees are solely your responsibility to pay. We apologize in advance, but we cannot provide estimates for these additional charges. An email confirmation will be sent to you when your order has been placed, and after your product(s) has shipped. A signature is required for all orders to be delivered. All packages will be returns to your local post office if undeliverable. A valid form of identification is required to obtain your package.

If an item is lost during shipping, we’ll do everything we can to resolve the situation.

 

RETURN POLICY

 

 

 ALL SALES ARE FINAL.

Merchandise that is sent in error or is damaged/defective may be returned for full credit or replacement and we will cover all costs related to the return and replacement of said items. We must be notified of defective or damaged product within 5 days of delivery and we will be more than happy to resolve any issues.

 

 

 

 

PLEASE SEND RETURNS TO:

Krushed Velvet, LLC

Attn: RETURNS

P.O. BOX 448

Atlanta, GA 30301